We stand by our merchandise 100% and will refund your purchase with NO restocking fees. Buyer has (14) days to notify SG Diamonds of their desire to return and or modify their item(s). Buyer must contact us directly by phone 213-986-6636 in order to get an RMA #. We will not accept item(s) without an RMA #. Buyer is responsible for packing their own packages and returning the item in the same condition it was shipped. Items that have been damaged or modified will not be refunded.